Renters FAQ - Frequently asked questions

e-domizil offers you an additional possibility to find interested parties for your property and to increase the occupancy rate. Unlike most tourist office catalogues, e-domizil does not limit you to a picture and a few lines of text when describing your property. With e-domizil you have the chance to describe your object in as much detail as you wish or consider necessary. Furthermore, e-domizil does not have a deadline for advertisements or printing. e-domizil allows you to be as up-to-date as possible, so that you can draw attention to changes, e.g. changed prices or the installation of a sauna, at any time. Thanks to the intelligent and user-friendly landlord's area, you can enter this information yourself into the website. Please note, however, that for legal reasons new entries are only visible on the internet after approval by our rental service. Changes in availability, on the other hand, are immediately visible.

You already know the advantages that the Internet brings you as a landlord. But maybe you have already had to make the experience that you have invested a lot of time, effort and possibly even money in the design of your internet presence, but have received little response. e-domizil employs its own team that ensures that your property is marketed optimally on the internet and is placed in search engines in the best possible way. This way e-domizil not only presents your object in an attractive environment, but also makes sure that more and more guests become aware of your domicile. e-domizil is convinced that this division of labour brings advantages for both sides. You register your holiday domicile with e-domizil and only update the availabilities. e-domizil, on the other hand, takes care of the professional marketing and the entire booking process for you.

Of course - as often and for as long as you wish, provided of course that you have not already rented out your holiday home at that time. To avoid double occupancy, you must enter your occupancy immediately in your landlord account or use the calendar synchronisation option (iCal).

e-domizil does not commit you to any exclusivity! You can always offer your property to others in the future and rent it out to your regular guests. To avoid double occupancy, however, it is necessary to enter new rentals in the occupancy calendar as soon as possible. If you have additionally advertised your accommodation on another portal, we recommend that you automatically synchronize the occupancy rates using iCal. You can find these functions in the e-domizil occupancy calendar. This helps you to avoid double bookings.

e-domizil offers you two different ways to present your accommodation: The presentation of your accommodation on the e-domizil website as well as numerous partner portals takes place without fixed costs in the commission model. Only in the case of a successful booking will a commission of 17.5% be deducted before we transfer the rental credit to you (for accommodation located in Switzerland, VAT of 3.7% will also be deducted). For the model advertisement (only for accommodation in Switzerland) the costs per advertisement amount to CHF 300 per year plus VAT (7.7%). Quantity discount only on request. The contract is automatically renewed for a further year unless the contract is cancelled in writing 30 days before the end of the placement period. The advertisement is only published in Switzerland (e-domizil.ch, myswitzerland.com).

Your property should be presented from its best side and interested parties should receive as much and precise information about your holiday home as possible. Therefore, use the opportunity to describe the special advantages of your holiday home in the free text fields provided. The more attractive and comprehensive you present your property, the better the chances of renting it.
Also consider some of these tips:

• Attention to a comfortable length of the text (at least 800 characters)
• Attention to spelling and grammar
• Insert paragraphs in long texts
• Important points can be highlighted in bold or italics

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By registering with e-domizil, your holiday home will be presented in a high-quality and professional manner on the various partner sites. Holidaymakers can find your property easily and quickly using a variety of search mechanisms. An extensive picture presentation including a floor plan gives the holidaymaker a comprehensive picture of your object. The awareness of e-domizil increases continuously through active press and marketing work. Newspapers, magazines and other media regularly report about the e-domizil offer and make many interested holidaymakers aware of e-domizil. The number of properties is still growing steadily. e-domizil offers a wide range of products and pursues the goal of satisfying all holidaymakers' wishes with its properties. Convince yourself, be part of it!

Your property should be presented from its best side and interested parties should receive as much and precise information about your holiday home as possible. Therefore, use the opportunity to describe the special advantages of your holiday home in the free text fields provided and to present your object with several pictures. The more attractively and comprehensively you present your object, the better the chances of your object being let.

Not much: Just enter the information about your property online. To do this, click on the "Landlord" item in the navigation bar of the website. Then register with e-domizil as a "new landlord" and enter your landlord details. By clicking on the point "Create new object" you can enter the details of your object in your personal landlord area. Once you have entered the relevant information and uploaded some image files, the e-domizil team will create a high-quality and attractive website for you free of charge. As a landlord, you will of course have the opportunity to design your own page - and to update it. Please note, however, that for legal reasons your entries will only be visible on the internet after approval by the landlord service.

The more detailed, accurate and varied an object is presented, the more successfully it can be conveyed. Especially good pictures increase the chances of a booking. So that we can present your object in the best possible way, you should enter the following data in the online form:

• many meaningful pictures of your house or apartment. of your apartment (interior and exterior view, ideally all rooms)
• a floor plan of your object
• a detailed description in the free text field
• a detailed description of the surroundings (place and region)
• prices and availabilities for 1 year in advance
• a transparent listing of all additional costs incl. possible deposit. We recommend to settle all additional costs via e-domizil in advance or to include them
• Detailed information such as number of beds, equipment of the rooms etc

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It is very important to us to present your object not only quickly, but also in a high-quality and correct way.
After receipt of your complete information in the landlord area of e-domizil, or after receipt of the activation request and approval by our landlord team, it usually takes one to two working days until your object is visible on e-domizil. For some partners your object will be visible the very next day, for others it takes a few days more.

The accommodation must be available for the sole use of the guest during his/her stay. Bathroom/WC and kitchen are therefore not used by several accommodation parties. Accommodation that does not include cooking facilities or a bathroom will not be activated. On e-domizil accommodation is offered for holiday purposes. Offers that do not serve this purpose (e.g. search for long-term tenants) will not be published.

The e-domizil service team will be happy to answer your further questions personally. Our employees are at your disposal Monday to Friday from 09:00 to 18 o'clock. Of course you can reach us by e-mail around the clock at vermieter@ehr.ag.

I'm afraid not! Otherwise we would have to check every link constantly if the reference is still up-to-date. This would unfortunately be too costly due to the large number of offers.

e-domizil takes over the entire collection process for you. You do not need to worry about anything anymore. Punctually one week before the start of your journey you will receive the rent reduced by the tour operator's fee.

You will of course be informed immediately of any cancellations, either by e-mail or fax. In particularly urgent cases you will be contacted by telephone. In the case of cancellations of binding bookings, you will receive - depending on the period up to the agreed start of the rental period - a compensation of up to 75% of the rental price; provided, of course, that your property is not otherwise occupied at that time. In any case e-domizil will do its best to find a substitute tenant. Thus e-domizil takes over a large part of your risk.

e-domizil not only takes care of all processes related to a booking, but also of all inquiries. All you have to do is hand over the keys or receive them on the day of departure.

You will immediately receive a booking notification with every binding booking, informing you of the number of persons, the travel date and any special requests. A link in this e-mail confirms that you have taken note of this. Via your landlord access you can inform yourself about the current booking status at any time.

Via your internet access you can easily log in to your personal landlord area on our website by clicking on the navigation point "Landlord". Via the point "Edit object data" you can call up the data of your object and adjust them. Our user-guided input mask makes it particularly easy for you to make the desired changes. In addition, you also have the option of informing our service team of your update requests by e-mail.